Aging Ombudsman Services

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Ombudsman is a Swedish word meaning "Citizen's Representative" The Long-Term Care Ombudsman is the representative for citizens in long-term care facilities in the Pennyrile Area.  These facilities include: Nursing Facilities, Skilled Care Facilities, Personal Care Homes and Family Care Homes.

The Ombudsman is responsible for making, at a minimum, quarterly visits to all 36 facilities in the Pennyrile Area.  Responsibilities of the Ombudsman's office include:

• Investigation of complaints made by, or on behalf, of residents in long-term care facilities and attempting to resolve these complaints
• Providing community education on issues and concerns of long-term care residents.
• Providing in-service training to facilities on issues concerning residents care and their rights.
• Offering consultation to residents and their families on subjects related to long-term care.

The Ombudsman program was federally mandated by congress in 1978.  The Pennyrile Area Program began in 1987.

Randa Ramsey is our regional Ombudsman - you're encouraged to contact her with questions or concerns - by phone (270) 886-9484, (Ext. 127), or randa.ramsey@ky.gov by e-mail.  You may also use the link at the upper right  corner of this page to send a concern, or request for assistance.